Shipping Policy
Shipping Policy
Last updated: 9/3/26
At Pictolio, we want your order to arrive safely and on time. Please read below for details on our shipping process.
1. Processing Time
Orders are typically processed within 1-2 business days after payment is confirmed. Processing times may be slightly longer during sales, holidays, or high-demand periods.
2. Shipping Times
Once shipped, delivery generally takes 7-10 business days, depending on your location. Please note:
- Shipping times are estimates and not guaranteed.
- Delays may occur due to customs processing, carrier issues, weather, or other factors outside our control.
3. Shipping Rates
We offer free shipping on all orders.
4. Where We Ship
We currently ship worldwide.
5. Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking updates to appear.
6. Customs, Duties & Taxes
For international orders, your country may apply customs fees, import duties, or taxes upon arrival. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
7. Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery window, please contact us at pictoliosupport@gmail.com and we'll help track it down. Pictolio is not responsible for packages lost or delayed due to incorrect shipping information provided at checkout.
8. Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at [support email] — we'll do our best to update it before the order ships.
9. Questions
For any shipping questions, reach out to us at pictoliosupport@gmail.com