Return Policy
Return Policy
Last updated: 9/3/26
At Pictolio, your satisfaction matters to us. If something isn't right with your order, we're here to help.
1. 30-Day Happiness Guarantee
We offer a 30-day guarantee from the date of delivery. If you're not fully satisfied with your product, contact us at pictoliosupport@gmail.com and we'll arrange a replacement or refund.
2. Eligibility for Returns
To be eligible for a return or replacement:
- The request must be made within 30 days of delivery.
- The item should be unused and in its original condition, unless it arrived faulty or damaged.
- Proof of purchase (order number or confirmation email) is required.
3. Faulty or Damaged Items
If your item arrives faulty, damaged, or incorrect, please contact us at pictoliosupport@gmail.com within 7-14 days of delivery with photos of the issue. We'll send a replacement free of charge or issue a full refund — no need to return the item unless requested.
4. Change of Mind Returns
If you've simply changed your mind, contact us within 30 days of delivery. Depending on the situation, you may be responsible for return shipping costs / we'll provide a prepaid return label. Once we receive and inspect the returned item, we'll process your refund or replacement.
5. Refunds
Approved refunds will be issued to your original payment method within 5–10 business days. Please note it may take additional time for your bank or card provider to process the refund.
7. How to Start a Return
Simply email us at pictoliosupport@gmail.com with your order number and a brief description of the issue. Our team will guide you through the next steps.
8. Questions
For anything not covered here, reach out to us at pictoliosupport@gmail.com — we're happy to help.